Shipping policy

Shipping Policy

Thank you for shopping with Okiramo.

All of our products are made to order. This means each item is produced specifically for you after your order is placed.

Orders are typically processed within 2–7 business days before shipment.

Processing times may be longer during holidays, peak seasons, or periods of high demand.

Estimated shipping times after dispatch:

Please note that these are estimated delivery times and are not guaranteed.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow a few days for tracking updates to appear after shipment.

While we work hard to ensure timely delivery, shipping delays may occur due to:

Okiramo is not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, additional shipping charges may apply.

Orders returned due to incorrect address information may require payment of additional shipping fees before reshipment.

If your package appears lost in transit, please contact us at support@okiramo.store.

We will work with the shipping carrier to investigate the issue and determine the best resolution.

If your order arrives damaged, please contact us within 14 days of delivery and include:

We will review the claim and provide a suitable resolution.

If you have any questions regarding shipping, please contact: