Refund policy

 

body { font-family: inherit; max-width: 760px; margin: 0 auto; padding: 2rem 1rem; color: #333; line-height: 1.75; } h1 { font-size: 2rem; font-weight: 700; margin-bottom: 0.25rem; } .updated { font-size: 0.85rem; color: #888; margin-bottom: 2rem; } h2 { font-size: 1.1rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; margin-top: 2rem; margin-bottom: 0.5rem; color: #111; border-left: 3px solid #C0392B; padding-left: 10px; } p { margin: 0 0 0.75rem; } ul { margin: 0.25rem 0 0.75rem 1.5rem; padding: 0; } ul li { margin-bottom: 0.4rem; } .callout { background: #f9f9f9; border-left: 4px solid #E8C84A; padding: 12px 16px; margin: 1rem 0; border-radius: 0 6px 6px 0; } table { width: 100%; border-collapse: collapse; margin: 0.75rem 0; font-size: 0.95rem; } th { text-align: left; background: #f2f2f2; padding: 8px 12px; font-weight: 600; border: 1px solid #ddd; } td { padding: 8px 12px; border: 1px solid #ddd; } tr:nth-child(even) td { background: #fafafa; } .contact-grid { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 0.5rem; } .contact-card { flex: 1; min-width: 180px; background: #f5f5f5; border-radius: 6px; padding: 12px 14px; } .contact-card .label { font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.07em; color: #888; margin-bottom: 4px; } .contact-card .value { font-size: 0.95rem; font-weight: 600; color: #111; }

Effective Date: June 2026  |  Okiramo Clothing

Our Commitment

Every Okiramo piece is made to order with care. Because our products are print-on-demand, each item is produced specifically for you when your order is placed. We stand behind the quality of every drop.

Eligibility for Returns & Refunds

We accept return or replacement requests under the following conditions:

• The item arrived damaged, defective, or with a printing error
• You received the wrong item or size
• The item was lost in transit (confirmed by tracking)

How to Request a Refund or Replacement

• Contact us at support@okiramo.com within 14 days of delivery
• Include your order number and a clear photo of the issue
• Our team will respond within 2–3 business days
• Approved claims will receive a replacement or a full refund to your original payment method

Refund Timeline

Payment Method	Timeline After Approval
Credit / Debit Card	5–10 business days
PayPal	3–5 business days
Shop Pay / Afterpay	Per provider terms (typically 3–7 business days)

Limited Edition & Drop Items

Items from limited drops are final sale unless they arrive damaged or defective. We cannot offer exchanges for sizing on sold-out drops. Choose carefully — the arc doesn't reprint.

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