Return & Refund Policy

At Okiramo, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for incorrect size selection, buyer's remorse, or preference changes.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at support@okiramo.store.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

If the issue is confirmed, we will provide a replacement or refund at no additional cost.

Returns

Because our products are made to order, we do not accept returns for:

• Ordering the wrong size

• Changing your mind after purchase

• Personal preferences regarding color or design

• Delays caused by shipping carriers

Refunds

Refunds are only issued when:

• The item is defective

• The item arrives damaged

• The wrong item was sent

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once production has started, orders cannot be canceled or modified.

Contact Us

For any questions regarding returns or refunds, please contact:

support@okiramo.store