Refund Policy
Effective Date: June 2026 | Okiramo Clothing
Our Commitment
Every Okiramo piece is made to order with care. Because our products are print-on-demand, each item is produced specifically for you when your order is placed. We stand behind the quality of every drop.
Eligibility for Returns & Refunds
We accept return or replacement requests under the following conditions:
- The item arrived damaged, defective, or with a printing error
- You received the wrong item or size
- The item was lost in transit (confirmed by tracking)
Please note: Because all products are made-to-order, we do not accept returns or issue refunds for buyer's remorse, incorrect size selection, or change of mind. Please review our size guide carefully before ordering.
How to Request a Refund or Replacement
- Contact us at support@okiramo.com within 14 days of delivery
- Include your order number and a clear photo of the issue
- Our team will respond within 2–3 business days
- Approved claims will receive a replacement or a full refund to your original payment method
Refund Timeline
| Payment Method | Timeline After Approval |
|---|---|
| Credit / Debit Card | 5–10 business days |
| PayPal | 3–5 business days |
| Shop Pay / Afterpay | Per provider terms (typically 3–7 business days) |
Limited Edition & Drop Items
Items from limited drops are final sale unless they arrive damaged or defective. We cannot offer exchanges for sizing on sold-out drops. Choose carefully — the arc doesn't reprint.
Contact Us
Email
support@okiramo.com
Response Time
2–3 Business Days